Here at Co-op we want to make sure that all our colleagues have the skills to do their jobs brilliantly. We're passionate about making sure that colleagues can develop themselves and their career in a way that’s right for them.

This guide gives you more information about how we approach learning and development at Co-op. It also includes information about how you can access learning and learning as a Co-op colleague.

Crucial bits

What is learning and development?

At Co-op we see learning as any activity that you engage in and learn from either on your own or with others. When you're learning, you're actively involved. Learning doesn't always mean going on a course. It might happen when you have a conversation with a colleague or customer or when you try something new.

The Learning and Development team organises the learning that help colleagues achieve Co-op goals. They do not (and could not possibly!) plan all the learning that ever happens at Co-op. We're all learning all the time both inside and outside work.

Personal growth is one of our key Co-op behaviours and something we expect everyone to think about. Personal growth means making sure that as a Co-op colleague you're always looking for opportunities to develop your skills and capabilities not just for your own benefit but for your team and the wider community as well.

How do we learn?

Learning activities which are set up and arranged for a specific purpose can be described as formal learning. As a rule of thumb, at Co-op we follow the 70:20:10 framework; this means we recognise that approximately 70% of learning takes place on the job, 20% through interaction and collaboration with others, and 10% through formal learning.

How do I access learning and development?

You can find out more about learning and development at the Co-op on our L&D SharePoint site here.


Check MyLearning to review the selection of courses and modules available, as well as the learning communities for some great external content too

If you've got any questions about access to MyLearning or booking onto a course, contact us by email learning&

If you can't find anything suitable, have a chat with your line manager as they may have some different suggestions. If your line manager can't help, they can discuss your request with the L& D Partner in your area of the business.

Things to think about

How do we make sure learning is inclusive?

Our Learning and Development team design and deliver learning for all colleagues irrespective of background, circumstance, digital skills or subject knowledge, removing any barriers to learning. The team in collaboration with ER Services will respond to requests for additional support on a case by case basis.

If you need additional support to help you access learning you can read more about reasonable adjustments here.

Most of our resources are available to view on MyLearning and are open for everyone to access. In some cases, we run learning and development programmes to meet a specific need in our Co-op; you may need to apply for these programmes, but we’ll always be transparent about the eligibility criteria and carry out a fair selection process.

What are the different ways you can learn at Co-op?

• Digital Learning – this ranges from e-learning modules to interactive guides and videos which you can access on My Learning • Facilitated learning – sessions delivered by learning facilitators in a classroom or virtual classroom environment, often focusing is on developing our Co-op behaviours • Coaching – On the job coaching by a manager or colleague • Mentoring – An experienced manager or colleague shares their knowledge with another colleague

What are the different types of learning?

• Mandatory learning – learning which MUST be completed for us to meet regulatory and legal obligations as an organisation • Learning for personal growth – learning which helps an individual to develop in their role and career

My Co-op Career

My Co-op Career is our framework for learning and development; we capture all the learning opportunities available and arrange them into pathways:

Core equips you with the skills and knowledge to do your job • Excellence enables you to develop further expertise • Boost prepares you for your next role • Apprenticeships offer you a structured way of learning linked to your job role - these are nationally recognised programmes lasting 12 months to 3 years

Who’s involved and responsible for learning and development?

We believe that everyone should take responsibility for their own development and we all have a role to play in this:

Your role

Mandatory learning – you are responsible for ensuring you complete any learning is assigned to you on MyLearning • Learning for personal growth – we expect you to be proactive about your own development, ask for time with others to help work out your personal growth areas and actively seek out opportunities to learn

Your Manager

Mandatory learning – your manager has responsibility for making sure that you complete any learning assigned to you on MyLearning. This includes any modules about compliance, safety and those we need to make sure you complete in your probation period or because as there is a legal requirement for the learning. If you are a manager, you can see your team’s completion rates on My Learning. Read more about how to run a manager report hereLearning for personal growth – your manager will give feedback and support and advise you on which resources might be useful for you to support your personal growth

Learning and Development Team

The Learning and Development team are responsible for collaborating with leaders and colleagues to continuously develop and refresh learning resources which add value to our Co-op.

If you need further support

If you've got any questions about access to MyLearning or booking onto a course, contact us by email learning&

If managers need advice they should contact ER Services.