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How to log urgent and non urgent IT issues

If you have an IT issue (eg you’re unable to work or lots of people can’t access a business critical application like outlook), call the IT Service Desk on 0330 606 1844.

Colleagues in Insurance can call the above number or log an IT issue on this platform.

Colleagues in Food Stores or Distribution Centres should call 0330 606 9490.

When you call the IT Service Desk you will hear three options:

  • Choose option 1 to report a new IT issue
  • Choose option 2 to chase an IT issue that’s overdue
  • Choose option 3 to chase an IT request (eg new starter PC account)

For non-urgent IT issues (eg internet not working for one person), email

How to log an IT request

All colleagues except Insurance can log a new IT request by using the Self-Service system.

This includes ordering new starter PC accounts, purchasing IT equipment like a laptop or monitor, or requesting new software.

If your IT order is delayed, you can chase for progress by emailing or call the IT Service Desk on the numbers above, choosing option 3.

IT requests for Insurance colleagues should be logged on the IT Catalogue.