Use this page to help you if you think your pay is wrong.
If you think you’ve been paid the wrong amount
Speak with your manager first to check that any overtime, holiday pay or sick pay has been approved in time.
If your overtime hasn’t been approved in time
It will be paid into your next payslip.
If you’re missing sick pay
Check your contract to see what sick pay you’re entitled to. In some roles you need to be off for at least 4 consecutive days before you get any sick pay.
Sick pay is paid ‘in arrears’ - this means it will go into your next payslip if you were off in the last 2 weeks before the current payday.
If you’ve not been paid at all
Call HR Services on 0330 606 1001.
You may not have been paid because:
- you’ve not put your bank details into MyHR
- your bank details are wrong in MyHR
- your sick pay has run out
- you’re a new starter and have missed the cut off date for this pay day
If you’re repaying a debt or court order
Co-op can’t change the amount taken from your wages.
You can apply to HMRC to have your payments changed if you can’t afford them or want to pay the debt off quicker.