Introducing your new virtual health service

Smart Health is now available for all colleagues and their immediate families. It provides virtual health services from 24/7 GP appointments to psychologist-led mental health support, complex case support, second medical opinions and proactive health guidance.

It's available 24/7 through a web portal, app or helpline.

It's completely confidential and nobody at the Co-op will be provided with access to any information you share with Smart Health.

Watch the overview here

This short video provides an overview of all that Smart Health has to offer.

You can find more information and resources on this page.

Want Smart Health to run a session for your team then contact:

What can Smart Health help with?

24/7 Virtual GP

Managing your health doesn’t always fit in to the 9-5 - we know. That’s why when you need a medical appointment, the Smart Health service provides you with unlimited, round the clock access to a GP.

Bookable on the app, you can get a 30 minute slot at a time that suits you - wherever you are in the world. Whether it’s over the phone or via video call, the team are on hand for medical advice, prescriptions or further specialist referral.

Mental Health Support

The dedicated team of support staff are available to provide the right support strategy and treatment. They’ll talk to you to get to the bottom of your condition and then recommend the right solution for you.

Whether it’s to help you cope with stress, anxiety, trauma, depression or a recent bereavement, the service is there to help you or one of your family members when you need it.

Nutrition Consultation

Our nutrition consultation service can be requested either over the phone or online. A team of specialist nutritionists are on hand to give advice on weight loss, pregnancy, food intolerances and much more.

Their expert advice and knowledge will provide you with a personalised plan, including meal plans and weekly menus, all to support you in reaching your nutritional goals.

Second Medical Opinion and Complex Case Support

We’re bringing you and your family closer to our network of 50,000+ medical specialists with the expert service from Best Doctors.

If you need a second opinion on a complex medical case or if you’re struggling to get a diagnosis, world leading experts will be on hand to access your case and provide recommendations for treatment on a wide variety of conditions.

Health Check

The Smart Health online questionnaire supports you in taking proactive steps to manage your health and lifestyle. You can also discover more about your cardiovascular profile or any screening programmes that may suit you.

You’ll get a personalised report that’s unique to you, containing tips for improving medical conditions and nutrition, as well as forming healthy habits for the future.

Fitness Programmes

Smart Health’s tailored online 4 or 8 week programme, designed by sports coaches and nutrition experts, are an ideal solution to support your health and fitness goals through a combination of diet and exercise.

Whether training for an event or just wanting to lose weight, you’ll get a weekly menu and a daily exercise routine that is designed just for you.

How to access

The easiest way to access is via the Smart Health Website or via the helpline.

When calling, make sure you have the Co-op policy number (LG012363) handy as you'll need this to confirm you are eligible to access.

GP appointments can also be requested via the Smart Health app which is available on the Apple and Android App Stores.


AIG Life Virtual Care


Call 020 3499 0167 and quote policy number LG012363

App Store

You can download the Smart Health app from the Apple or Android App Stores. You'll need to us policy number LG012363 when you register.

Downloadable Resources