Festival

How can colleagues sign up to be a colleague member?

Colleagues can sign up here: https://membership.coop.co.uk/colleague-registration it is important they visit this link and sign up there not in the app. If they try to register in the app they won’t be a colleague member. Step 1: complete above form, Step 2: Download the app, in that order.

Who can access the festival content?

All Co-op, Franchise and Nisa colleagues can access the festival the only difference will be how the free gifts are redeemed (please see below further details on free gift redemption for Franchise colleagues).

How long will colleagues have access to this content?

Colleagues can go back to sessions/content via the ‘Catch up’ section within the festival website. Not all but most content will be available until at least May.

How does this work for NISA colleagues?

NISA colleagues will have access to all materials detailed above.

Gifts

Are colleague members eligible who are currently out of the business due to sickness?

Yes, if you are on a Co-op contract and are a Co-op colleague member you will receive the thank you regardless of your reason for absence.

Are colleague members eligible who are currently out of the business due self-isolation reasons?

Yes, if you are on a Co-op contract and a Co-op colleague member you will receive the thank you regardless of your reason for absence however, colleagues are asked to continue to follow and comply with all government guidelines relating to self-isolation.

Are colleague members eligible who are currently out of the business self-isolating as a result of themselves or a member of their household having Coronavirus-type symptoms?

Yes, if you are on a Co-op contract and a Co-op colleague member you will receive the thank you regardless of your reason for absence however, colleagues are asked to continue to follow and comply with all government guidelines relating to self-isolation.

How does a franchise colleagues redeem their free gift?

Franchise colleagues will be given a barcode from the OSM/via my works which will be to the full value of both gifts please keep at till and ensure only 1 product per colleague is issued. Please contact your OSM with any questions.

When will colleagues be able to redeem this offer?

This offer will be redeemable from Monday 29th March 2021 on Co-op colleague members membership cards.

How do I access this offer, and do I need to choose which product before I go to store?

Select the voucher from your Co-op membership App’ or from the membership website before you purchase product from store. The voucher is the same for both products. Choose the product in store and scan you membership card at the till. The voucher will automatically give you your chosen product free of charge. If two products are in your basket the voucher will redeem one product only.

Will colleagues who are member pioneers receive this reward?

Yes, if they are colleague members they will receive this offer on their membership card.

Colleagues who are Co-op colleague members and on a Co-op contract will be able to get 1 of 2 products FREE through their membership card.

Will there be a vegan options available?

Unfortunately, we were unable to secure an alternative to gift our colleagues.

The gift of time for our frontline colleagues

We know that there are time pressures on our frontline, and if colleagues are unable to attend during their shift, they can claim a maximum of 2 hours for any sessions they get involved with outside of their working hours.

Full details on how to do this can be found via following How Do I for Food and Funeralcare colleagues. If you work in logistics please speak to your manager.

We want you all to take in as much or as little as you want to in the festival, so please don’t feel you can only use two hours.

Where to go for further help:

IT Helpdesk: Call 0330 606 1844 For Food Store or Distribution Centres, please call 0330 606 9490

HR Services: Telephone: 0330 606 1001
Online: https://www.coop.co.uk/contacthrIT

Telephone number/self-serve: To replace your card please go to https://www.coop.co.uk/membership/lost-card

To sign up to become a colleague member please click here: https://membership.coop.co.uk/register

For any other queries please call 0800 023 4708.