Wellbeing support for everyone
Last reviewed on 02 July 2020
Helpline is available 24/7, is free and confidential. Colleagues can get support with any wellbeing matter including physical, mental and emotional health, money and debt, bereavement, personal, work-related or legal matters and domestic Violence.
Call them on 0800 069 8854 (calls are free). Colleagues can also access self-help material on the LifeWorks website/app.
Mental Health Toolkit
There’s a toolkit available colleagues understand mental health, spot the signs and have great conversations. Search: Mental Health on the colleague site.
Wellbeing in Retail
An online e-Learning experience to help colleagues better understand mental health, personal care and supporting others. Search Wellbeing on MyLearning.
They can help you with debt advice. There’s self-help material on their website or you can call them on 0800 138 1111. They’re open 8-8 Mon-Fri and 8-4 on Sat. Search: StepChange on the colleague site.
LifeWorks Leader Consultations
Confidential 1:1 phone consultations are available 24 hours a day, 7 days a week. Lifeworks’ counsellors can help with advice and guidance to help leaders manage unique and sensitive situations faced at work. Call them on 0800 069 8854 (calls are free).
LifeWorks Critical Incident Support
Lifeworks provide support if you or your team experience a critical incident. If you’ve reported a violent incident in a store then the Response Team will arrange for LifeWorks to contact you about it.
For all other incidents please call LifeWorks on 0800 069 8854 and ask for the Critical Incident Service Team.
Mental Health Toolkits
There are 2 toolkits available to help you understand mental health, spot the signs and have great conversations with your team. Search: Mental Health on the colleague site. ER Services
ER Services are the Co-op team who provide phone-based HR support to colleagues who are leaders. They can support on most colleague related matters including wellbeing, absence and performance. Call them on 0330 606 1001 (option 2).