Free Hot Drink/or Biscuits

Colleagues who are Co-op colleague members will be able to redeem a free Costa hot drink/or biscuits in a Co-op Group store.

FAQs

Who is eligible?

This applies to all colleagues on a Co-op contract who are colleague members and are employed on 4th December, 2020, in all Co-op businesses, at all grades.

Are colleague members eligible who are currently out of the business due to sickness?

Yes, if you are on a Co-op contract you and a Co-op colleague member will receive the thank you regardless of your reason for absence.

Are colleague members eligible who are currently out of the business due self isolation reasons?

Yes, if you are on a Co-op contract and a Co-op colleague member you will receive the thank you regardless of your reason for absence however, colleagues are asked to continue to follow and comply with all government guidelines relating to self isolation.

Are colleague members eligible who are currently out of the business self-isolating as a result of themselves or a member of their household having Coronavirus-type symptoms?

Yes, if you are on a Co-op contract and a Co-op colleague member you will receive the thank you regardless of your reason for absence however, colleagues are asked to continue to follow and comply with all government guidelines relating to self isolation.

When will colleagues be able to redeem this offer?

This offer will be redeemable on Wednesday, 23rd December only.

How long will Co-op colleague members have to redeem this offer?

This offer will be available on Wednesday 23rd December only.

How do Co-op colleague members redeem this offer?

Through their membership card.

This offer isn’t appearing at the till for my colleague?

First check if the colleagues has a membership account (the colleague is a colleague member). If the colleague is a colleague members contact HR Services who will create a case, investigate and arrange for the offer to be credited as quickly as possible if the colleague is eligible.

My colleague is not a Co-op Colleague member how do they redeem this reward?

There is not an alternative offering for colleagues who are not Co-op colleague members.

How do colleagues sign up to be a colleague member? Colleagues can sign up here: https://membership.coop.co.uk/colleague-registration it is important they visit this link and sign up there not the app. If they try to register in the app they won't be a colleague member. Step 1: complete above form, Step 2: Download the app, in that order

What are the hot drinks on offer?

Any REGULAR sized hot drink from a Costa, Seattle’s Best coffee or Everground coffee machine can be redeemed, this offer will load directly onto a membership card and you will not need to choose this in the app.

What Biscuit items are on offer? McVitie's Milk Chocolate Gingerbread Digestive 250G McVitie's Milk Choc Xmas Pudding Digestives 250G

Is there substitute products if the items are out of stock in store?

No there are no substitute products should the lines not be available in Store.

What if I put both in my basket?

Cheapest item will be free if both are in the basket.

Is there substitute products if my local store does not have a hot drink making facility?

Yes, we've added the above named biscuits on to the offer instead as new local restrictions may not allow you to travel further to a store that offers a hot drink making facility.

How does this work for NISA colleagues?

This offer will work as above for Co-op colleague member and non-Members.

How does this work for Franchise colleagues?

Franchise stores are to visit MyWorks for access to the barcode to activate this offer for their colleagues.

Are pensioners who have Co-op colleague member cards in scope to receive the reward?

No, they will not receive the Thank You reward.

Will this be applied to partner cards?

No, they will not receive the Thank You reward.

Will colleagues on member pioneers receive this reward?

Yes, if they are colleague members they will receive this offer on their membership card.

Will colleagues on career break receive this reward?

Yes, if they are colleague members they will receive this reward onto their membership card.

Will colleagues on maternity or parental leave receive this reward?

Yes, if they are colleague members, else they will receive this offer on their membership card.

Logistics colleagues are getting a free vend, but my logistics colleague is also a colleague member – will they be able to redeem a free Costa hot drink/or biscuits in store too?

Yes, if a logistics colleague is a colleague member they will be able to redeem the free hot drink/or biscuits through their membership card. This will be redeemable on Wednesday 23rd December only.