£40 on Membership Cards

Colleagues who are Co-op colleague members will get £40 added to their membership cards on Thursday, 24 December 2020.

FAQs

Who is eligible?

This applies to all colleagues on a Co-op contract who are colleague members and are employed on 4 December, 2020, in all Co-op businesses, at all grades.

Are colleague members eligible who are currently out of the business due to sickness?

Yes, if you are on a Co-op contract you will receive the thank you regardless of your reason for absence.

Are colleague members eligible who are currently out of the business due self isolation reasons?

Yes, if you are on a Co-op contract you will receive the thank you regardless of your reason for absence however, colleagues are asked to continue to follow and comply with all government guidelines relating to self isolation.

Are colleague members eligible who are currently out of the business self-isolating as a result of themselves or a member of their household having Coronavirus-type symptoms?

Yes, if you are on a Co-op contract you will receive the thank you regardless of your reason for absence however, colleagues are asked to continue to follow and comply with all government guidelines relating to self isolation.

Are colleague members who work part-time eligible?

Yes, colleague members are eligible regardless of the position they hold or the hours they work.

The award is not based on pay rates and hours worked, why is this?

We are a co-op and we believe in a better way of doing business. This award is not about rank or hierarchy, nor is it about how you fit your contribution to the co-op around the rest of your life responsibilities during this exceptional year, it’s just a thank you for continuing to be there for each other and our customers in this difficult and challenging time.

How will colleagues receive their £40?

£40 will be credited to colleague’s membership wallet.

When will I receive my £40 colleague member credit?

This will be credited on Thursday, 24th December 2020.

My colleague hasn’t received their £40 into their membership wallet?

First check if the colleagues has a membership account (the colleague is a colleague member).

If the colleague is a colleague member contact HR Services who will create a case and investigate and arrange for the £40 to be credited as quickly as possible if the colleague is eligible.

My colleague is not a Co-op Colleague member and doesn’t have a membership card?

For colleagues who are not Co-op colleague members the £40 will be shared with them via gift card along with the £10 from day 1 of the 12 Days of Togetherness. This means a gift card of total £50 will be provided. However, due to the logistical delivery of this colleagues will receive their gift card by the end of January 2021.

My colleague has not received their gift card?

Please do not contact HR Services before February 1st, 2020 at the earliest if your colleague has not received their gift card however as stated above delivery may take until the end of January 2021 so please hold patience for the gift cards arrival.

What is the deadline for spending the £40 in the member wallet?

There is no expiry on the member wallet balance.

What can colleagues spend the £40 in my member wallet on?

Colleagues can use the balance in their member wallet when they buy anything from our food stores, Co-op legal services, Co-op Funeralcare. Full terms and conditions can be found here https://www.coop.co.uk/terms/membership-terms-and-conditions#seven

What can colleagues spend the £40 gift card on?

The gift card can be used in any Co-operative Group food store within the UK and the balance on the card may be used for in-store purchases in full or part payment for goods (excluding lottery, fuel or third party concession products or services) at any time whilst the card is valid. Full terms and conditions can be found here https://www.coop.co.uk/terms-and-conditions

Can the member wallet balance and gift card be spent on Co-op online?

Balance can only be spent in Store.

Can the member wallet balance and gift card be spent on Co-op via Deliveroo?

Balance can only be spent in Store.

I have new starters in my team, are they eligible for the £40 in their member wallet or gift card?

Any colleagues who started before Friday, 4 December 2020 have been included in this reward. Starters from Saturday, 5th December 2020 onwards have unfortunately not been included.

Will colleagues on member pioneers receive this reward?

Yes, if they are colleague members they will receive this onto their membership card.

Will colleagues on career break receive this reward?

Yes, if they are colleague members they will receive this reward onto their membership card.

Will colleagues on maternity or parental leave receive this reward?

Yes, if they are colleague members they will receive this onto their membership card.

Are pensioners who have Co-op colleague member cards in scope to receive the reward?

No, they will not receive the Thank You reward.

Will this be applied to partner cards?

No, they will not receive the Thank You reward.

How does this work for NISA colleagues?

NISA colleagues who are on a Co-op contract, are colleague members, and are employed on 4 December, 2020 they will receive the £10 onto their colleague member card.

For NISA colleagues who are not Co-op colleague members the £10 will be shared with them via gift card along with the £40 which Co-op colleague members will be getting at the end of the 12 Days of Togetherness. This means gift card of total £50 will be provided. However, due to the logistical delivery of this colleagues will receive their gift card by the end of January 2021.

How does this work for Franchise colleagues?

For Franchise colleagues the £40 will be shared with them via gift card along with the £10 from day 1 of the 12 Days of Togetherness. This means a gift card of total £50 will be provided. However, due to the logistical delivery of this colleagues will receive their gift card by the end of January 2021.

How do colleagues sign up to be a colleague member?

Colleagues can sign up here: https://membership.coop.co.uk/colleague-registration it is important they visit this link and sign up there not the app. If they try to register in the app they won't be a colleague member. Step 1: complete above form, Step 2: Download the app, in that order