Colleague Member Discount

An exclusive 50% discount off on Co-op own brand on Friday, 18 December.

FAQs

Who is eligible?

This applies to all colleagues who are colleague members and employed on 18th December 2020, in all Co-op businesses, at all grades.

Are colleague members eligible who are currently out of the business due to sickness?

Yes, if you are employee member  you will receive the 50% discount on your transaction at the tills  on Friday, 18th December 2020 regardless of your reason for absence.

Are colleague members eligible who are currently out of the business due self- isolation reasons?

Yes, if you are an employee member and employed on a Coop contract you will receive the 50% discount on your transaction at the tills  on Friday, 18 December regardless of your reason for absence however, colleagues are asked to continue to follow and comply with all government guidelines relating to self-isolation.

Are colleague members eligible who are currently out of the business self-isolating as a result of themselves or a member of their household having Coronavirus-type symptoms?

Yes, if you are an employee member and employed on a Coop contract you will receive the 50% discount on your transaction at the tills  on Friday, 18 December regardless of your reason for absence however, colleagues are asked to continue to follow and comply with all government guidelines relating to self-isolation.

Are colleague members who work part-time eligible?

Yes, colleague members are eligible regardless of the position they hold or the hours they work.

How long will the 50% discount be available to colleague members?

50% discount on colleague member cards will be available on Friday, 18 December 2020 only.

How will colleagues receive their 50% discount?

The discount will be applied via a valid colleague membership card applied at till on Friday, 18 December 2020.

My colleague hasn’t received their 50% discount ?

First check if the colleagues has a membership account (the colleague is a colleague member. If the colleague is a colleague members contact HR Services who will create a case, investigate if the colleague is eligible.

My colleague is not a Co-op Colleague member and doesn’t have a membership card how do they get the discount? 

Please recommend your colleague signs up for a colleague member account before 18th December 2020. This 50% off reward is only available to colleague members. There is not an alternative offering for colleagues who are not Co-op colleague members.

How do colleagues sign up to be a colleague member?

Colleagues can sign up here: https://membership.coop.co.uk/colleague-registration it is important they visit this link and sign up there not the app. If they try to register in the app they won't be a colleague member.  Step 1: complete above form, Step 2: Download the app, in that order.

What is the deadline for spending the 50% discount in the member wallet?

50% discount on colleague member cards will be on Friday, 18 December 2020 only.

What can colleagues spend the 50% discount on?

To say thank you for all your hard work so far this year, and for 18th December, 2020 only, we're increasing colleague member discount for own brand products more than we've ever done before. So all colleagues have the opportunity to buy what they'd like, we need your help:

  • Like we did during the panic buying earlier this year, colleagues can only buy a maximum of 3 items of a particular line.
  • Please don't hold back any stock – make sure it's out on the shop floor for our customers to buy. Only complete your shopping before you start work, after you finish or on your break.
  • The usual exclusions on tobacco, fuel, baby formula and reduced to clear will apply.
  • To ensure availability throughout the festive season we need to apply additional exclusions on all own brand BWS and lines in the Turkey sub-category (including duck and turkey mince). Standard 20% employee discount will still apply on qualifying products.
  • This is subject to availability - remember colleagues shopping in the evening who'll want to join in this great thank you.

This is a way for us to say a personal thank you to all colleagues, please ensure you play your part and act with co-operation social responsibility to ensure all of your colleagues are able to take part in this thank you.

  • Colleagues can use the 50% discount on Co-op branded products ONLY, however, as this is a double discount weekend then non Co-op branded products will be in scope for the 20% discount colleagues receive on double discount weekends.
  • Beers, wines, spirits, turkeys lines (includes the products Fresh Turkeys, Duck, turkey mince, breast steaks and joints as well as Crowns and Whole Birds) and branded goods are out of scope for this discount however, as this is a double discount weekend then will be in scope for the 20% discount colleagues receive on double discount weekends.

Is there a limit on what colleagues can buy?

Items will be limited to 3 of each item per colleague.

Screenshot 2020-12-17 at 15.23.24

How does this affect multi-save deals?

Multisave deals will operate the same way with 50% discount added as per the in-scope items detailed in answer to the question ‘What can colleagues spend the 50% discount on?’.

Can the 50% discount be spent on Co-op online?

This will apply to transactions in Store only.

Can the 50% discount be spent on Co-op via Deliveroo?

This will apply to transactions in Store only.

Will colleagues who are member pioneers receive the 50% discount?

Yes, if they are colleague members they will receive this reward on their membership card.

Will colleagues on career break receive the 50% discount?

Yes, if they are colleague members they will receive this reward onto their membership card.

Will colleagues on maternity or parental leave the 50% discount?

Yes, if they are colleague members, else they will receive the discount onto their colleague member card if they are a colleague member.

Are pensioners who have Co-op colleague member cards in scope to receive the reward?

No, they will not receive the Thank You reward.

Will this be applied to partner cards?

No, they will not receive the Thank You reward.

How does this work for NISA colleagues?

This applies to NISA colleagues who are colleague members on a Co-op contract and employed on 18th December 2020. This 50% off reward is only available to colleague members. There is not an alternative offering for colleagues who are not Co-op colleague members.

How does this work for Franchise colleagues?

Franchise stores are to visit MyWorks for access to the barcode to activate this offer for their colleagues in their store only.

Can the 50% off reward more than once during the day of the 18th?

Yes, this can be redeemed on multiple transactions, however we would ask that colleagues would use this great opportunity to buy one large shop on this day. Normal staff shopping rules apply and colleagues in work should shop before the start of their shift, after the end of during their break entitlement.

Is there a maximum total basket spend?

There is no maximum basket spend, however we would ask that you consider other colleagues and your communities on this day so that there is availability for all. 

Is this discount redeemable at FRTS / Co-op group independent societies?

This discount is not redeemable at these type of Stores.

I am working that day. Can I give my member card to my partner to use in my place?

No, the 50% off discount is for colleague members and is not applicable to partner cards.

What is the colleagues purchase policy?

Colleagues can make purchases from the store before or after their shift, or on a break. If a colleague does make a purchase you must:

  • not serve yourself, family or friends outside the Co-op with the exception of assisted serve till
  • not reserve or consume any products with the intention of paying for them later - this includes any reduced to clear products
  • not reduce, weigh or price products for yourself, friends outside the Co-op or family without management approval
  • make sure that all food and drink kept in the colleague areas are within its use by date with a receipt attached
  • never collect other customer’s membership benefits such as points or money off coupons, even if they don’t want them
  • let a member of management know about any items brought into store from another retailer that we sell at the start of your shift